Frequently Asked Questions
Everything you need to know about shopping with French Connection.
What is your standard shipping policy?
We offer standard ground shipping on all domestic orders, typically arriving within 3-5 business days. Express shipping options are available at checkout for an additional fee.
How do I return or exchange an item?
You can return unworn items with original tags attached within 30 days of purchase. Simply use our online portal to generate a prepaid return label and drop it at any authorized shipping location.
How can I track my order status?
Once your order ships, you will receive a confirmation email containing a tracking link. You can also view your order history and real-time status by logging into your account.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for buy-now-pay-later convenience.
How do I find my correct size?
Please refer to our comprehensive Size Guide located on every product page. We provide detailed measurements for UK, US, and EU sizing to ensure the perfect fit for every garment.
Are your products sustainably sourced?
French Connection is committed to increasing our use of organic cotton and recycled fibers. Look for our 'Conscious' label on product pages to identify items made with eco-friendly materials.